Refund and return policy

We have a limited return policy because we cannot restock returned goods, and we have to absorb the cost. If you wish to return a product, please review this policy in full and then call us to discuss the reason you wish to return your product.

Return Procedure

To initiate a return, contact us at thousandlashes.usa@gmail.com to obtain a return authorization number within 7 days of shipment (3 days for shipment damage or defects). It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened. No return will be considered more than 7 days after shipment was delivered.

Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items.

Read Product Instructions.

Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.

Product Damage in Shipment or Defective.

If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt to initiate a return.

Cancelling an Order

If you would like to cancel or change an order that you’ve just placed, please email us at thousandlashes.usa@gmail.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.

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