shipping policy

SHIPPING OPTIONS

We are proud to offer our customers flat rate shipping for all U.S. orders Most orders are shipped via GROUND and Fedex. Orders are shipped and delivered to a valid mailing address on business days only (Monday –Saturday excluding major holidays). We offer a flat shipping rate for all orders .
  • 10$ USA flat rate ground shipping (4-5days)
  • 15$ USA flat rate FEDEX shipping (1-2days )

Transit Time

Transit Time does not begin until your package leaves the shipping carrier’s facility and does not include weekends or holidays.

THOUSANDLASHES reserve 24 hours from placing order to shipping for processing before package will be picked up by courier.

We suggest you plan enough time prior to placing your order in order to ensure that your package arrives in time for your clients appointments.

Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:

 

Day 1: Order is placed.

Orders placed before 11:00am PST on business days have a chance to be picked up by the carrier the same day. Please always take in to consideration that in high traffic days package may not be processed until next day. If the order is placed after 11:00am PST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.

Next Business Day:

Package has its first transit scan and has started en route for it’s destination (“pick up scan” is not part of transit time). Please note packages will only move during business days (weekends and holidays are excluded towards transit time).

Ground Shipping ( with USPS)

Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 and 4 business days, depending on your shipping address. Shipments may be delayed due weather, and holidays as well as other unexpected conditions.

 

FEDEX Expedited Shipping

2nd Day and Next Day purchases placed by 11:00 am PST will be processed and shipped on the same day, depending on product availability. All expedited shipping orders placed after 11:00 am PST will be processed and shipped the next available business day. Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.

Please note that orders are shipped and delivered on business days only (Monday – Saturday ) excluding major holidays).

INTERNATIONAL SHIPPING

We do ship internationally. You will have 2 options as an international buyer,

  • 1. GROUND usps shipping – 15$ it will take between 2-4 weeks to receive your order . Please plan for this time, since international orders can take longer to arrive due to customs, delays, and general logistical issues.
  • 2. FEDEX shipping – 30$ it will arrive 5 business days after the order has been placed. Please allow 24h of processing time .

Duties, Taxes, Customs & Other Fees

International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.

THOUSANDLASHES is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

 

Refund of Returned Package

In the case that a package is refused and shipped back to Thousandlashes if the items are received in the same condition as sent to the receiver, we will refund the customer for the the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to Thousandlashes by the carrier will be deducted from the refund amount.

 

HOW WILL I KNOW WHEN MY ORDER SHIPS?

Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.

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